Website Care & Maintenance Plan

After launching a website, small changes and updates tend to come up over time. Things like updating hours, swapping photos, adjusting pricing, or fixing something that stopped working. Some clients even get warnings from their host and don’t know whether they’re important!

The Website Care & Maintenance Plan is a simple way for past clients to keep their website updated, accurate, and working well throughout the year.

With the plan, you can submit small update requests whenever needed using the form below. Updates that take about 15 minutes or less are included and are typically completed within 3 business days.

The plan also includes:

  • quarterly website check-ins
  • a quick analytics review email each month
  • checks for broken links and form issues
  • suggestions if I notice opportunities to improve your site

I also keep an eye on things behind the scenes. If I notice something broken, outdated, or that could be improved, I’ll let you know.

This plan is available for past website clients who want a simple way to maintain their site without having to think about the technical details.

Not enrolled yet? You can learn more or join the plan here.

Join the Plan

Submit a Website Update Request

If you’re enrolled in the Website Care Plan, you can submit update requests using the form below.

Website Update Request Form
Please submit one update per form. If you have multiple updates, feel free to submit multiple requests. This form is for minor website updates included in the Website Care & Maintenance Plan (text edits, image swaps, pricing updates, etc.). Larger updates like new pages or redesigns will be quoted separately.
Name
Updates included in your plan typically take 15 minutes or less (text edits, image swaps, simple changes) and are completed within 3 business days.

Scope of Support

The Website Care & Maintenance Plan includes minor website updates that typically take 15 minutes or less to complete.

Examples of included updates:

  • Text edits
  • Image swaps
  • Updating pricing or hours
  • Adding a banner or announcement
  • Updating team/staff information

Requests must be submitted through the Website Update Request Form.

Requests that fall outside this scope (such as new pages, redesigns, layout changes, or SEO work) will be quoted separately.

Turnaround Time

Included update requests are typically completed within 3 business days of submission.

Urgent or time-sensitive requests may be accommodated when possible but cannot always be guaranteed.

Request Limits

Each request form should include one update request.

If multiple updates are needed, additional requests may be submitted through the form.

Quarterly Website Check-Ins

Clients enrolled in the plan will receive a quarterly website check-in, which may include:

  • a brief analytics review
  • notes on performance
  • suggestions for improvements or opportunities

These are informational and do not include additional implementation work unless requested.

Plan Pricing

The Website Care & Maintenance Plan is $99 per month and is billed automatically through Stripe.

The plan is intended for websites built by J Hamel Solutions.

Support for websites modified by third parties may require additional review.

Cancellation

Clients may cancel the plan at any time.

Because the plan is billed monthly, cancellations will take effect at the end of the current billing period.

No partial refunds are issued for unused time within a billing cycle.

Client Responsibilities

Clients are responsible for:

  • Providing accurate content and materials for updates
  • Ensuring any images or content submitted are approved for use
  • Responding to clarification requests when needed

Reasonable Use of the Plan

The Website Care & Maintenance Plan is designed to support occasional small updates that help keep your website accurate and current.

Most clients submit only a few requests per month, which works well within the scope of the plan.

If update requests become unusually frequent or consistently exceed the intended scope of minor edits, additional work may be quoted separately or we may discuss a different support arrangement that better fits your needs.

Service Availability

Support is provided during normal business hours. Response times may vary during holidays or scheduled time off.